Campbell Civicplus #120

ERP needs assessment, replacement RFP development, and implementation advisory services

The City of Campbell is seeking an advisory firm to plan and support selection of a replacement ERP system. - Buyer: City of Campbell, Finance Department; contact named in the attachment: Will Fuentes. - Requested service: One engagement for ERP selection and implementation advisory and management services. - Assess current systems, business processes, functional needs, and gaps; develop a replacement ERP software and implementation RFP; and prepare an implementation action plan. - Evaluate vendor proposals, support demonstrations and selection, assist with contract negotiations, and provide client-side implementation guidance, including training oversight, user acceptance testing, contract compliance, and closeout. - Support a City Council presentation if requested. - Existing systems and vendors named: CentralSquare eFinance/eCommunity Plus, NEOGOV, ClearGov, MGO, and HdL. These are identified as part of the City's current environment, not as selected replacement ERP vendors. - Capabilities in scope: Finance, payroll, human resources, purchasing, budgeting and capital improvement planning, permitting, and business licensing, with integrations where possible. - Timing: The advisory engagement is expected to begin in early 2027; the City anticipates issuing the ERP software and implementation RFP in the second half of 2027. The advisory contract's end date and total duration are not specified. - No replacement ERP OEM, model, or part number is specified.

Description

The City of Campbell is seeking qualified professional firms to advise and support its anticipated Enterprise Resource Planning (ERP) replacement. Work includes conducting a needs assessment, drafting an RFP for the ERP replacement, and supporting evaluation of vendor proposals, vendor selection, and contract negotiations. The selected firm will also facilitate client-side project management during implementation of the new ERP system. Proposals are due December 18, 2026, at 4:00 p.m. Pacific Time.

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