SAM #HQ042327QE009

Maintenance for Canon Colorwave 3600 Printer and Scanner

DFAS Columbus is seeking multi-year maintenance for an existing Canon wide-format printer and scanner. - Government buyer: Department of Defense, Defense Finance and Accounting Service (DFAS), DFAS Columbus. - OEM: Canon — the equipment is a Canon Colorwave 3600 network printer and scanner (serial number 493600181). No other vendors are named. - Equipment covered: One existing Canon Colorwave 3600 printer and scanner; no part number is provided. - Requested service: One base-year service period plus four one-year option periods. Each period covers repairs, labor, travel, replacement of non-consumable parts with new parts, annual preventative maintenance, firmware and security-patch assessment/application, and five printer help-desk incidents per year. - Service requirements: Next-business-day response and repair completion within 40 business hours. Preventative maintenance includes cleaning, diagnostics, and alignment; a field service report is required after maintenance or repair visits. Annual maintenance is due within 90 days after award. - Procurement note: 100% small-business set-aside.

Description

This requirement is to establish a Service and Preventative Maintenance contract to continue support for existing Canon Colorwave 3600 Network Printer and Scanner. Support is for base plus four one-year options. See attached SOW for additional information. 

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