# SAM #HQ042327QE009 Maintenance and repair support for a Canon Colorwave 3600 printer and scanner **Buyer:** DEFENSE FINANCE AND ACCOUNTING SVC **Posted:** November 09, 2026 **Respond By:** November 18, 2026 **Identifier:** HQ042327QE009 **NAICS:** 811210 DFAS Columbus is seeking maintenance and repair support for one existing Canon Colorwave 3600 network printer and scanner. - Government buyer: Department of Defense, Defense Finance and Accounting Service (DFAS), DFAS Columbus, through its Contract Services Directorate. - OEM: **Canon**; the equipment is a Colorwave 3600 printer and scanner, serial number 493600181. No part number is provided. - Requested service: one base-year service period and four one-year option periods for the existing unit. - Scope includes annual preventive maintenance, repairs, parts, travel and labor; replacement of non-consumable parts with new (not refurbished) parts; firmware updates and security-patch assessment/application; and a service report after maintenance or repair visits. - Service targets include next-business-day response and repair completion within 40 business hours, plus five printer help-desk incidents per year. - The procurement is a 100% small-business set-aside. No other OEMs or vendors are named. ### Description

This requirement is to establish a Service and Preventative Maintenance contract to continue support for existing Canon Colorwave 3600 Network Printer and Scanner. Support is for base plus four one-year options. See attached SOW for additional information, Q&A as of Nov 13th, and  Wage Determination. 

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