Kentucky CGI Advantage 4 #RFP-758-2700000097-2

Kentucky Contact Center as a Service

The Commonwealth of Kentucky is seeking a Contact Center as a Service solution for its Finance Office of Procurement Services. - Buyer: Commonwealth of Kentucky, Finance Office of Procurement Services, Frankfort, Franklin County, Kentucky. - Request: Contact Center as a Service (CCaaS); the available notice does not state quantities, product names, or part numbers. - OEMs and vendors: No OEMs or vendors are named in the available notice or attachment summaries. - Requirements referenced: Supporting materials include a mandatory requirements checklist, functionality matrix, contact center and service deliverables, service-level agreement, and an overview of current contact center operations. Their detailed requirements are not available here. - Other referenced materials: Personal-information and business-associate documents are listed; specific associated requirements are not provided.

Description

The solicitation seeks a Contact Center as a Service. The source identifies the procurement category as IT and lists attachments for mandatory requirements, contact center and service deliverables, service-level terms, and current contact center operations. The response deadline is January 30, 2027. Online responses are not available.

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