# Kentucky CGI Advantage 4 #RFP-758-2700000097-2

Kentucky Contact Center as a Service

**Posted:** October 01, 2026
**Respond By:** January 29, 2027
**Identifier:** RFP-758-2700000097-2
**NAICS:** 541519, 561422

The Commonwealth of Kentucky is seeking a Contact Center as a Service solution for its Finance Office of Procurement Services.
- **Buyer:** Commonwealth of Kentucky, Finance Office of Procurement Services, Frankfort, Franklin County, Kentucky.
- **Request:** Contact Center as a Service (CCaaS); the available notice does not state quantities, product names, or part numbers.
- **OEMs and vendors:** No OEMs or vendors are named in the available notice or attachment summaries.
- **Requirements referenced:** Supporting materials include a mandatory requirements checklist, functionality matrix, contact center and service deliverables, service-level agreement, and an overview of current contact center operations. Their detailed requirements are not available here.
- **Other referenced materials:** Personal-information and business-associate documents are listed; specific associated requirements are not provided.

### Description

The solicitation seeks a Contact Center as a Service. The source identifies the procurement category as IT and lists attachments for mandatory requirements, contact center and service deliverables, service-level terms, and current contact center operations. The response deadline is January 30, 2027. Online responses are not available.

[View original listing](https://vss.ky.gov/vssprod-ext/Advantage4)