City of Dallas Bonfire #Service IFS DWU B1200062

Customer Queue and Appointment Management System for Dallas Water Utilities

The City of Dallas is seeking a customer queue and appointment management system for Dallas Water Utilities (DWU). - Buyer: City of Dallas, through Dallas Water Utilities (DWU), Dallas, Texas. - Requested service: A system to manage customer queues and appointments across in-person and virtual service channels. - OEMs and vendors: No OEMs, vendors, or specific products are named in the opportunity. - Notable requirement: Support both in-person and virtual customer service channels. - The notice title references web page design and/or management services, while the stated need is a customer queue and appointment management system.

Description

The City of Dallas is seeking a Customer Queue and Appointment Management System for the Dallas Water Utilities (DWU) department. The objective is to modernize customer service delivery and improve the customer experience across in-person and virtual service channels. Required submissions include a proposal, completed standard forms, a completed bid table response template, and signed insurance requirements.

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