# City of Dallas Bonfire #Service IFS DWU B1200062

Customer Queue and Appointment Management System for Dallas Water Utilities

**Posted:** November 06, 2026
**Respond By:** November 12, 2026
**Identifier:** Service IFS DWU B1200062
**NAICS:** 518210

The City of Dallas is seeking a customer queue and appointment management system for Dallas Water Utilities (DWU).
- Buyer: City of Dallas, through Dallas Water Utilities (DWU), Dallas, Texas.
- Requested service: A system to manage customer queues and appointments across in-person and virtual service channels.
- OEMs and vendors: No OEMs, vendors, or specific products are named in the opportunity.
- Notable requirement: Support both in-person and virtual customer service channels.
- The notice title references web page design and/or management services, while the stated need is a customer queue and appointment management system.

### Description

The City of Dallas is seeking a Customer Queue and Appointment Management System for the Dallas Water Utilities (DWU) department. The objective is to modernize customer service delivery and improve the customer experience across in-person and virtual service channels. Required submissions include a proposal, completed standard forms, a completed bid table response template, and signed insurance requirements.

[View original listing](https://dallascityhall.bonfirehub.com/opportunities/261939)