Tennessee Department of General Services #RFP 32701-26-331

Tennessee State Parks Reservation, Marina Management, and Retail POS Platform

Tennessee is seeking a centralized SaaS platform to manage reservations and retail operations across its state parks. - Government buyer: State of Tennessee, Department of Environment and Conservation (TDEC), Tennessee State Parks (TSP); the Department of General Services is identified as procuring on the State’s behalf. - Request: Provide, host, license, implement, and support an integrated reservation, registration, retail point-of-sale (POS), marina-management, and analytics system for 70 parks. - Scope spans 3,229 campsites, 321 cabins, 377 day-use facilities, 4 marinas with 931 slips, and 96 retail locations. - Reservations and registrations must support campsites, cabins, day use, marinas, permits, programs, events, tours, and other park offerings through online, call-center, walk-in, and field channels. - Retail and operations: Include multi-location POS, inventory and rentals, transfers and adjustments, tax handling, payment reconciliation, refunds, cancellations, marina slip and dry-dock management, maps, renewals, and operational workflows. - Implementation and support: Include data migration, configuration, integrations, production and test environments, training, ongoing maintenance, and 24/7 emergency support. - Named vendors and technologies: No product OEM is identified. ValuTec is named for gift-card functionality; WorldPay/FIS for payment and merchant-services integration; and Edison/PeopleSoft for State-system integration. The solution must support gift-card processing, including integration with State gift-card services. - Notable requirements: Real-time integrations, APIs and GIS capabilities; accessible interfaces meeting WCAG 2.2 AA; PCI DSS compliance, encryption, role-based access, audit trails, scalability, and availability. The State must retain ownership of and access to its data. - Contract expectations: Responses must address the requirements comprehensively; the State intends requirements to be included in the contract without additional fees. The proposed system is expected to be operational within the State’s target implementation schedule.

Description

The State of Tennessee is seeking a reservation and retail point-of-sale system for Tennessee State Parks. The requirements include reservation management and customer accounts, retail and marina operations, gift card processing, refunds and cancellations, reporting, and role-based security. The solicitation includes a functional and technical requirements matrix, and respondents must address each requirement. The source states that all requirements are intended to be included in the final contract without extra fees.

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