# Tennessee Department of General Services #RFP 32701-26-331

Tennessee State Parks Reservation, Marina Management, and Retail POS Platform

**Posted:** November 06, 2026
**Respond By:** January 11, 2026
**Identifier:** RFP 32701-26-331
**NAICS:** 513210, 541511, 541512, 541519

Tennessee is seeking a centralized SaaS platform to manage reservations and retail operations across its state parks.
- **Government buyer:** State of Tennessee, Department of Environment and Conservation (TDEC), Tennessee State Parks (TSP); the Department of General Services is identified as procuring on the State’s behalf.
- **Request:** Provide, host, license, implement, and support an integrated reservation, registration, retail point-of-sale (POS), marina-management, and analytics system for 70 parks.
  - Scope spans 3,229 campsites, 321 cabins, 377 day-use facilities, 4 marinas with 931 slips, and 96 retail locations.
  - Reservations and registrations must support campsites, cabins, day use, marinas, permits, programs, events, tours, and other park offerings through online, call-center, walk-in, and field channels.
- **Retail and operations:** Include multi-location POS, inventory and rentals, transfers and adjustments, tax handling, payment reconciliation, refunds, cancellations, marina slip and dry-dock management, maps, renewals, and operational workflows.
- **Implementation and support:** Include data migration, configuration, integrations, production and test environments, training, ongoing maintenance, and 24/7 emergency support.
- **Named vendors and technologies:** No product OEM is identified. **ValuTec** is named for gift-card functionality; **WorldPay/FIS** for payment and merchant-services integration; and **Edison/PeopleSoft** for State-system integration. The solution must support gift-card processing, including integration with State gift-card services.
- **Notable requirements:** Real-time integrations, APIs and GIS capabilities; accessible interfaces meeting WCAG 2.2 AA; PCI DSS compliance, encryption, role-based access, audit trails, scalability, and availability. The State must retain ownership of and access to its data.
- **Contract expectations:** Responses must address the requirements comprehensively; the State intends requirements to be included in the contract without additional fees. The proposed system is expected to be operational within the State’s target implementation schedule.

### Description

The State of Tennessee is seeking a reservation and retail point-of-sale system for Tennessee State Parks. The requirements include reservation management and customer accounts, retail and marina operations, gift card processing, refunds and cancellations, reporting, and role-based security. The solicitation includes a functional and technical requirements matrix, and respondents must address each requirement. The source states that all requirements are intended to be included in the final contract without extra fees.

[View original listing](https://www.tn.gov/generalservices/procurement/central-procurement-office--cpo-/supplier-information/invitations-to-bid--itb-.html)