California eProcure #132760

California EDD multilingual interpretation and voice-over services

California Employment Development Department (EDD) is seeking multilingual interpretation and voice-over services for its statewide operations. - Buyer: California Employment Development Department (EDD), Contract Services Group; Sacramento, California. - Services requested: On-demand telephone interpretation, voice-over talent, scheduled video remote interpretation (VRI), and scheduled in-person interpretation. Rates are requested by minute, language, and service type; no service quantities are specified in the detailed requirements. - Language coverage: 259 languages, including 15 priority languages. - Telephone interpretation: Available 24/7 through a dedicated EDD toll-free number without PINs or access codes; capacity for approximately 1,000 simultaneous calls. Average queue-time targets are no more than 59 seconds for the 15 priority languages and three minutes for other languages. - Voice-over: Audio delivered in formats requested by EDD, with up to 10 rounds of minor performance adjustments per project at no additional charge. - Scheduled VRI: Supports meetings, webinars, and trainings on Microsoft Teams, Zoom, or other platforms that do not require downloads; requests require at least five business days’ notice and are billed for time used. - In-person interpretation: Coverage across all 58 California counties; generally available on weekdays during standard business hours. A one-hour minimum applies, followed by half-hour increments; weekend and holiday requests carry no additional charge. - Service standards: Solicitation materials identify interpreter or translator certification, professional conduct, confidentiality, performance standards, and an advocate requirement. - OEMs and vendors: No interpretation or voice-over service provider is named. Microsoft Teams and Zoom are cited as supported meeting platforms, not as service vendors.

Description

The Employment Development Department is soliciting bids for over-the-phone interpretation services, voice-over talent services, and scheduled virtual and in-person interpretation services. The services include on-demand, real-time telephone-based multilingual interpretation. The stated contract term is February 6, 2027, through February 28, 2029, and bids are due November 23, 2026, at 3:00 p.m. Pacific Time. DVBE participation requirements are waived, and the DVBE incentive is available to potential bidders.

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