# California eProcure #132760

California EDD multilingual interpretation and voice-over services

**Posted:** November 05, 2026
**Respond By:** November 23, 2026
**Identifier:** 132760
**NAICS:** 541930

California Employment Development Department (EDD) is seeking multilingual interpretation and voice-over services for its statewide operations.
- **Buyer:** California Employment Development Department (EDD), Contract Services Group; Sacramento, California.
- **Services requested:** On-demand telephone interpretation, voice-over talent, scheduled video remote interpretation (VRI), and scheduled in-person interpretation. Rates are requested by minute, language, and service type; no service quantities are specified in the detailed requirements.
- **Language coverage:** 259 languages, including 15 priority languages.
- **Telephone interpretation:** Available 24/7 through a dedicated EDD toll-free number without PINs or access codes; capacity for approximately 1,000 simultaneous calls. Average queue-time targets are no more than 59 seconds for the 15 priority languages and three minutes for other languages.
- **Voice-over:** Audio delivered in formats requested by EDD, with up to 10 rounds of minor performance adjustments per project at no additional charge.
- **Scheduled VRI:** Supports meetings, webinars, and trainings on Microsoft Teams, Zoom, or other platforms that do not require downloads; requests require at least five business days’ notice and are billed for time used.
- **In-person interpretation:** Coverage across all 58 California counties; generally available on weekdays during standard business hours. A one-hour minimum applies, followed by half-hour increments; weekend and holiday requests carry no additional charge.
- **Service standards:** Solicitation materials identify interpreter or translator certification, professional conduct, confidentiality, performance standards, and an advocate requirement.
- **OEMs and vendors:** No interpretation or voice-over service provider is named. Microsoft Teams and Zoom are cited as supported meeting platforms, not as service vendors.

### Description

The Employment Development Department is soliciting bids for over-the-phone interpretation services, voice-over talent services, and scheduled virtual and in-person interpretation services. The services include on-demand, real-time telephone-based multilingual interpretation. The stated contract term is February 6, 2027, through February 28, 2029, and bids are due November 23, 2026, at 3:00 p.m. Pacific Time. DVBE participation requirements are waived, and the DVBE incentive is available to potential bidders.

[View original listing](https://caleprocure.ca.gov/event/7100/0000040880)