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Ontario Ministry Seeks Crisis Call Diversion Services

Ontario’s Ministry of the Solicitor General is seeking Crisis Call Diversion services to support people experiencing mental health crises. - Government buyer: Government of Ontario, Ministry of the Solicitor General; no sub-agency or office is specified. - Requested service: Crisis Call Diversion (CCD) Services to de-escalate mental health crisis calls and divert them from frontline police interaction where applicable. - Caller support: Provide referrals and follow-up services. - OEMs and vendors: No OEMs or vendors are named; no products, part numbers, or product quantities are specified. - Performance period: Estimated contract period of 36 months.

Description

The Ministry is seeking a qualified and experienced vendor to provide Crisis Call Diversion (CCD) Services. The services are intended to de-escalate and divert mental health crisis calls from requiring frontline police interaction, as applicable. The vendor will also support callers with referrals and follow-up services. The estimated contract period is 36 months.

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