SAM #36C10B27Q0107

VA Qualtrics FedRAMP employee-experience services and Sestek virtual agent

The Department of Veterans Affairs is seeking a FedRAMP-authorized employee-experience and virtual-agent solution for the Orlando VA Healthcare System. - Government buyer: Department of Veterans Affairs (VA); the notice is associated with the Technology Acquisition Center, and the identified user is the Veterans Health Administration’s Orlando VA Healthcare System (Orlando VA Medical Center). - Named OEMs: Qualtrics for survey and employee-experience services, and Sestek for the KnowVU virtual agent. OpenAI is named as an example provider of LLM tokens, with equivalent providers permitted. - Products and quantities: Qualtrics FedRAMP EX Foundational per-employee licenses, part number 510458-611, for 5,400 employees per year; and one Sestek KnowVU virtual-agent service per year. The draft lists a 12-month base period and four 12-month options. - Services: EX program implementation; integrations with VA-Orlando-designed systems and third-party APIs; survey sample or panel services, respondent remuneration and tracking, CSV data delivery and reporting; technical account management; maintenance and 5x8 support; and up to one billion LLM tokens per contract year. - Notable requirements: The solution must operate remotely within the approved FedRAMP-authorized boundary. The materials include an RFI and draft product description as well as the task-order notice; the RFI requests capability and experience information rather than itself definitively purchasing the services.

Description

Please see the attached documents.

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