# SAM #36C10B27Q0107

VA Qualtrics FedRAMP employee-experience services and Sestek virtual agent

**Buyer:** VA Technology Acquisition Center
**Posted:** November 05, 2026
**Respond By:** November 12, 2026
**Identifier:** 36C10B27Q0107
**NAICS:** 541519, 541511, 541512, 541614, 541618

The Department of Veterans Affairs is seeking a FedRAMP-authorized employee-experience and virtual-agent solution for the Orlando VA Healthcare System.
- **Government buyer:** Department of Veterans Affairs (VA); the notice is associated with the Technology Acquisition Center, and the identified user is the Veterans Health Administration’s Orlando VA Healthcare System (Orlando VA Medical Center).
- **Named OEMs:** **Qualtrics** for survey and employee-experience services, and **Sestek** for the KnowVU virtual agent. OpenAI is named as an example provider of LLM tokens, with equivalent providers permitted.
- **Products and quantities:** Qualtrics FedRAMP EX Foundational per-employee licenses, part number **510458-611**, for **5,400 employees per year**; and **one Sestek KnowVU virtual-agent service per year**. The draft lists a 12-month base period and four 12-month options.
- **Services:** EX program implementation; integrations with VA-Orlando-designed systems and third-party APIs; survey sample or panel services, respondent remuneration and tracking, CSV data delivery and reporting; technical account management; maintenance and 5x8 support; and up to one billion LLM tokens per contract year.
- **Notable requirements:** The solution must operate remotely within the approved FedRAMP-authorized boundary. The materials include an RFI and draft product description as well as the task-order notice; the RFI requests capability and experience information rather than itself definitively purchasing the services.

### Description

Please see the attached documents.

[View original listing](https://sam.gov/opp/a4088a96523845adbad8e790a77d2099/view)