Lexington County Ionwave #2027-RFP-13

Integrated cloud-based Fire Service and EMS records management system

Lexington County is seeking one integrated cloud-based records management system for its Fire Service and EMS operations. - Government buyer: County of Lexington, South Carolina; Lexington County Emergency Services, including Lexington County Fire Service and Lexington County EMS; Procurement Services. - OEMs and named platforms: CentralSquare (One-Solution/OneSolution CAD), Esri (ArcGIS), OneDose, Zoll (Zoll Online and Zoll X Series), and Physio-Control (LIFEPAK 35). These are named in the requirements; no proposing or awarded vendor is identified. - Requested solution: An integrated, hosted RMS covering fire incident reporting and operations, EMS electronic patient care reporting (ePCR), NEMSIS and NERIS reporting, South Carolina reporting, analytics, QA/QI, inspections, investigations, personnel and scheduling, training, asset and inventory tracking, and related operational functions. - Integrations and access: CentralSquare CAD, ArcGIS, County-approved email and EMS platforms, Health Information Exchanges, and cardiac monitors. iOS and Android apps, offline operation, and access through common web browsers are required. Imported monitor data must support available vital signs, waveforms, 12-lead ECGs, event markers, and defibrillation data. - Notable requirements: HIPAA-related security controls, audit trails, open API and read-only database or API access, confirmed breach notification within 72 hours, and complete contract-end data export in open formats such as XML and CSV. Hosting, maintenance, upgrades, and 24/7 technical support are required. - Implementation and pricing: Include implementation, a dedicated project manager, training, and at least two days of on-site go-live support. Go-live is required within 120 days after contract execution unless the County approves otherwise. Price annual software costs and taxes separately for Fire Service and EMS, and show combined costs and applicable bonds. - Line items: No equipment quantities or part numbers are specified; requested work consists of RMS/ePCR software and related implementation, integration, training, hosting, maintenance, and support services.

Description

Lexington County is seeking proposals for a Records Management System for Lexington County Emergency Services, including Lexington County Fire Service and Lexington County EMS. The vendor will provide and implement a single integrated platform supporting both divisions. Fire Service requirements include operational management, CAD integration, reporting, personnel and asset management, inspections, investigations, and analytics; EMS requirements include electronic patient care reporting, NEMSIS-compliant reporting, quality management, analytics, and CAD integration. A mandatory pre-bid meeting is scheduled for November 17, 2026, and proposals are due December 16, 2026.

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