CanadaBuys #20180828

Québec Mystery-Shopper Visits and Kinzo Hall Surveys

Loto-Québec is seeking a provider to conduct mystery-shopper visits and customer-experience surveys across Québec. - Buyer: Loto-Québec. - Services requested: - Mystery-shopper visits to retailers operating video lottery terminals. - Visits to lottery retailers conducted by minor mystery shoppers. - Customer-experience survey visits at Kinzo halls. - Coverage: Services are required across Québec, including Laval, Montréal, and other listed regions. - Provider qualifications: At least five years of mystery-shopper services experience, plus relevant recent contract experience. Requirements include a contract involving at least 1,000 visits annually, work across multiple Québec regions, and an assignment involving minor mystery shoppers. - Other stated requirements: Applicable AMP authorization, a valid Revenu Québec attestation or specified alternative form, and not being listed in RENA. - OEMs and product vendors: None identified; no products, part numbers, or service quantities are specified. - Performance period: Estimated 36 months; start and end dates and option periods are not specified.

Description

Loto-Québec is seeking proposals for mystery-shopper visits to retailers operating video lottery terminals, lottery retailers, and Kinzo halls. The scope includes visits by minor mystery shoppers to lottery retailers and customer-experience surveys in Kinzo halls. Proponents must meet the stated eligibility and experience requirements, including five years of mystery-shopper services experience and specified recent contract experience. Proposals must be submitted electronically by December 9, 2026, at 14:00 EST; late submissions will not be accepted.

View original listing