# CanadaBuys #20180828

Québec Mystery-Shopper Visits and Kinzo Hall Surveys

**Posted:** November 03, 2026
**Respond By:** December 09, 2026
**Identifier:** 20180828
**NAICS:** 541910

Loto-Québec is seeking a provider to conduct mystery-shopper visits and customer-experience surveys across Québec.
- **Buyer:** Loto-Québec.
- **Services requested:**
  - Mystery-shopper visits to retailers operating video lottery terminals.
  - Visits to lottery retailers conducted by minor mystery shoppers.
  - Customer-experience survey visits at Kinzo halls.
- **Coverage:** Services are required across Québec, including Laval, Montréal, and other listed regions.
- **Provider qualifications:** At least five years of mystery-shopper services experience, plus relevant recent contract experience. Requirements include a contract involving at least 1,000 visits annually, work across multiple Québec regions, and an assignment involving minor mystery shoppers.
- **Other stated requirements:** Applicable AMP authorization, a valid Revenu Québec attestation or specified alternative form, and not being listed in RENA.
- **OEMs and product vendors:** None identified; no products, part numbers, or service quantities are specified.
- **Performance period:** Estimated 36 months; start and end dates and option periods are not specified.

### Description

Loto-Québec is seeking proposals for mystery-shopper visits to retailers operating video lottery terminals, lottery retailers, and Kinzo halls. The scope includes visits by minor mystery shoppers to lottery retailers and customer-experience surveys in Kinzo halls. Proponents must meet the stated eligibility and experience requirements, including five years of mystery-shopper services experience and specified recent contract experience. Proposals must be submitted electronically by December 9, 2026, at 14:00 EST; late submissions will not be accepted.

[View original listing](https://canadabuys.canada.ca/en/tender-opportunities/tender-notice/qc20180828)