SAM #11316027N0001EOP

EOP RFI for an On-Premises Workflow and Ticket Management System

The Executive Office of the President’s Office of Administration is gathering industry information on an on-premises workflow and ticket management solution. - Buyer: Executive Office of the President (EOP), Office of Administration. - Opportunity: Request for Information (RFI), not an award; the software platform is not yet specified. - Technology and requirements: Run in Docker containers on Kubernetes, use PostgreSQL, and support single sign-on through Microsoft Entra ID. The system should support configurable workflows and routing, collaboration, automation, email integration, versioning, immutable audit logs, and role-based access. - Scale and delivery: Grow from 20 to 500 active users. EOP seeks platform recommendations, configuration, deployment, testing, staff training, support information, ROM costs, and a high-level weekly implementation schedule. The system should be manageable by non-technical users after setup. - Named OEM/vendor: Microsoft, through its Entra ID identity service. Docker, Kubernetes, and PostgreSQL are also specified technologies. - Line items: Implementation of the workflow/ticket management system and support for the on-premises deployment; quantities and part numbers are not specified.

Description

This Is a Request For Information (ROI) Notice only. 

Please find the attached RFI 11316027N0001EOP for instructions. 

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