# SAM #11316027N0001EOP

EOP RFI for an On-Premises Workflow and Ticket Management System

**Buyer:** EOP Office of Administration
**Posted:** November 03, 2026
**Respond By:** December 03, 2026
**Identifier:** 11316027N0001EOP
**NAICS:** 541511, 541512, 541519

The Executive Office of the President’s Office of Administration is gathering industry information on an on-premises workflow and ticket management solution.
- **Buyer:** Executive Office of the President (EOP), Office of Administration.
- **Opportunity:** Request for Information (RFI), not an award; the software platform is not yet specified.
- **Technology and requirements:** Run in Docker containers on Kubernetes, use PostgreSQL, and support single sign-on through Microsoft Entra ID. The system should support configurable workflows and routing, collaboration, automation, email integration, versioning, immutable audit logs, and role-based access.
- **Scale and delivery:** Grow from 20 to 500 active users. EOP seeks platform recommendations, configuration, deployment, testing, staff training, support information, ROM costs, and a high-level weekly implementation schedule. The system should be manageable by non-technical users after setup.
- **Named OEM/vendor:** Microsoft, through its Entra ID identity service. Docker, Kubernetes, and PostgreSQL are also specified technologies.
- **Line items:** Implementation of the workflow/ticket management system and support for the on-premises deployment; quantities and part numbers are not specified.

### Description

<p>This Is a Request For Information (ROI) Notice only.&nbsp;</p>

<p>Please find the attached RFI&nbsp;11316027N0001EOP for instructions.&nbsp;</p>

[View original listing](https://sam.gov/opp/5a92515057ab450ba5f9bf00ce3c2936/view)