Quebec SEAO #26-534

Loto-Québec Mystery-Shopper Services Across Québec

Loto-Québec is seeking a provider to deliver mystery-shopper and customer-experience services across Québec. - Buyer: Loto-Québec; the opportunity covers all 17 regions of Québec. - Services requested: - Mystery-shopper visits to retailers operating video lottery terminals. - Visits to lottery retailers conducted by underage mystery shoppers. - Customer-experience survey visits in Kinzo halls. - Notable requirements: Proposers must demonstrate at least five years of mystery-shopper service experience, a past contract involving at least 1,000 visits per year, experience conducting visits in multiple Québec regions, and a recent assignment involving underage mystery shoppers. - OEMs and vendors: No product manufacturers or service vendors are named in the opportunity. - Performance period: 36 months, with one 24-month renewal option, for a potential total of 60 months.

Description

Loto-Québec is seeking proposals for professional mystery-shopper services across all 17 regions of Québec. The work includes visits to retailers operating video lottery terminals, visits by underage mystery shoppers to lottery retailers, and customer-experience surveys in Kinzo halls. The contract term is 36 months, with one 24-month renewal option. Proposals are due December 9, 2026, and the estimated value is not disclosed.

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