# Quebec SEAO #26-534

Loto-Québec Mystery-Shopper Services Across Québec

**Posted:** November 03, 2026
**Respond By:** December 09, 2026
**Identifier:** 26-534
**NAICS:** 541910, 561499

Loto-Québec is seeking a provider to deliver mystery-shopper and customer-experience services across Québec.
- **Buyer:** Loto-Québec; the opportunity covers all 17 regions of Québec.
- **Services requested:**
  - Mystery-shopper visits to retailers operating video lottery terminals.
  - Visits to lottery retailers conducted by underage mystery shoppers.
  - Customer-experience survey visits in Kinzo halls.
- **Notable requirements:** Proposers must demonstrate at least five years of mystery-shopper service experience, a past contract involving at least 1,000 visits per year, experience conducting visits in multiple Québec regions, and a recent assignment involving underage mystery shoppers.
- **OEMs and vendors:** No product manufacturers or service vendors are named in the opportunity.
- **Performance period:** 36 months, with one 24-month renewal option, for a potential total of 60 months.

### Description

Loto-Québec is seeking proposals for professional mystery-shopper services across all 17 regions of Québec. The work includes visits to retailers operating video lottery terminals, visits by underage mystery shoppers to lottery retailers, and customer-experience surveys in Kinzo halls. The contract term is 36 months, with one 24-month renewal option. Proposals are due December 9, 2026, and the estimated value is not disclosed.

[View original listing](https://seao.gouv.qc.ca/avis-resultat-recherche/consulter?ItemId=98a75105-667a-4025-a81e-d65d51b165a7)