Ohio Procurement Portal #SRC0000042827

24/7 healthcare-facility complaint answering service for the Ohio Department of Health

The Ohio Department of Health is seeking around-the-clock phone support for complaints about healthcare facilities it oversees. - Buyer: Ohio Department of Health (ODH), Bureau of Survey and Certification; statewide service. - Requested service: 24/7 telephone answering and complaint intake for reports involving nursing homes, assisted living facilities, hospitals, and home health agencies. The service should support subsequent complaint processing and triage. - Requirements: The attached materials include data security and privacy terms, along with state IT policy and service requirements. - OEMs and vendors: None are identified in the provided notice.

Description

The Ohio Department of Health seeks a 24/7 answering service for people submitting complaints about healthcare facilities under its jurisdiction, including nursing homes, assisted living facilities, hospitals, and home health agencies. The service is intended to improve public customer service and help ODH staff process, triage, and investigate complaints more quickly. Proposals must include both technical and cost submissions and be submitted by the stated deadline.

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