# Ohio Procurement Portal #SRC0000042827

24/7 Healthcare Facility Complaint Hotline Answering Service

**Posted:** November 02, 2026
**Respond By:** November 19, 2026
**Identifier:** SRC0000042827
**NAICS:** 561422, 561421

The Ohio Department of Health is seeking a 24/7 phone answering service to receive complaints about healthcare facilities it regulates.
- **Government buyer:** Ohio Department of Health (ODH), Bureau of Survey and Certification; statewide service.
- **Service requested:** Continuous telephone complaint intake for concerns about nursing homes, assisted living facilities, hospitals, and home health agencies under ODH jurisdiction.
  - Support complaint intake for subsequent processing and triage.
  - No call volumes, staffing quantities, or service part numbers are specified in the provided information.
- **Notable requirements:** Proposals must include separate technical and cost submissions. Selection is expected to be based on best value among proposals meeting ODH’s needs. The attached materials include data-security and privacy terms and Ohio IT policy and service requirements.
- **OEMs and vendors:** No answering-service OEMs or vendors are named in the provided information.

### Description

The Ohio Department of Health seeks a 24/7 answering service to receive phone complaints about healthcare facilities under its jurisdiction, including nursing homes, assisted living facilities, hospitals, and home health agencies. The service is intended to improve public access to complaint reporting and help ODH staff process and triage complaints more promptly. Proposals must include separate technical and cost proposals, and award will be made to the best-valued bid that meets ODH’s needs. The anticipated go-live date is January 1, 2027.

[View original listing](https://ohiobuys.ohio.gov/page.aspx/en/bpm/process_manage_extranet/59150)