Opportunity
Maryland Procurement Portal #BPM057936
Maryland Health Benefit Exchange Call Center SaaS and Consolidated Services
Posted
November 02, 2026
Respond By
December 17, 2026
Identifier
BPM057936
NAICS
561422, 541519
The Maryland Health Benefit Exchange is seeking a call-center software and consolidated services solution for its statewide health benefit exchange operations. - Government buyer: Maryland Health Benefit Exchange, an agency of the State of Maryland. - Requested services: - Call center software as a service (SaaS). - Consolidated call center services. - OEMs and vendors: No OEMs, vendors, brands, or product models are named in the available notice. - Quantities and part numbers: None provided. - Notable requirements: The available notice does not provide detailed technical specifications or further service-scope requirements.
Description
The Maryland Health Benefit Exchange is soliciting proposals for call center software as a service. The solicitation is identified as a double-envelope RFP. The source lists a pre-bid conference for November 20, 2026, and a proposal deadline of December 17, 2026, at 11:00 AM EST.