# Maryland Procurement Portal #BPM057936

Maryland Health Benefit Exchange Call Center SaaS and Consolidated Services

**Posted:** November 02, 2026
**Respond By:** December 17, 2026
**Identifier:** BPM057936
**NAICS:** 561422, 541519

The Maryland Health Benefit Exchange is seeking a call-center software and consolidated services solution for its statewide health benefit exchange operations.
- **Government buyer:** Maryland Health Benefit Exchange, an agency of the State of Maryland.
- **Requested services:**
  - Call center software as a service (SaaS).
  - Consolidated call center services.
- **OEMs and vendors:** No OEMs, vendors, brands, or product models are named in the available notice.
- **Quantities and part numbers:** None provided.
- **Notable requirements:** The available notice does not provide detailed technical specifications or further service-scope requirements.

### Description

The Maryland Health Benefit Exchange is soliciting proposals for call center software as a service. The solicitation is identified as a double-envelope RFP. The source lists a pre-bid conference for November 20, 2026, and a proposal deadline of December 17, 2026, at 11:00 AM EST.

[View original listing](https://emma.maryland.gov/page.aspx/en/bpm/process_manage_extranet/96125)