City of Jacksonville #18342-27

City of Jacksonville renewal of 6,200 KnowBe4 security awareness training subscriptions

The City of Jacksonville’s Technology Solutions office is seeking a KnowBe4 security awareness training renewal for its security program. - Buyer: City of Jacksonville, Technology Solutions; buyer contact listed as Carmella Spitler. - OEM: KnowBe4 is the only named manufacturer or vendor. - Request: 6,200 yearly renewal subscriptions for KnowBe4 Security Awareness Training, Advanced, part number HRMSATA-NJ12-G. - The subscription includes maintenance, technical support, and software patches and upgrades at no additional fee. - Coverage is for one year, with one additional one-year renewal option subject to approval by both parties.

Description

The City of Jacksonville is soliciting bids for a FY27 KnowBe4 Security Awareness Training Subscription. The source describes this software support as part of the City's security implementation. Responses must be submitted through the City's 1Cloud e-procurement system, with suppliers required to respond with the full quantity on each line. The response deadline is November 6, 2026 at 21:00 UTC.

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