Southern California Regional Rail Authority PlanetBids #RFP SP674-27

Metrolink Systemwide Signage and Wayfinding Master Plan Consulting Services

SCRRA seeks a consulting team to plan consistent, accessible signage and wayfinding across the Metrolink system’s 67 stations. - Government buyer: Southern California Regional Rail Authority (SCRRA), operating Metrolink; procurement office: Contracts & Procurement. - OEMs and named organizations: No OEMs, product manufacturers, or commercial vendors are identified. The named public-sector organizations include SCRRA/Metrolink and Caltrans. - Requested services: Develop a systemwide signage and wayfinding master plan and practical toolkit, covering customer information, station access, passenger journeys, transfers, accessibility, multilingual needs, implementation, and maintenance. - Assess existing conditions and gather input from riders, communities, station owners, transit operators, agencies, and other stakeholders. - Review applicable standards and best practices; evaluate static and digital signage, real-time information, kiosks, safety features, and possible advertising or sponsorship. - Prepare station plans and support demonstrations, field testing, and evaluation at five pilot stations: Van Nuys, Camarillo, Santa Ana, San Bernardino–Downtown, and Riverside–Downtown. - Provide planning-level cost ranges, lifecycle and implementation considerations, and a phased rollout framework; deliver draft and final plans and an accessible electronic toolkit. - Quantities and part numbers: No physical product line items, part numbers, or equipment quantities are specified. The scope identifies five pilot station plans and five pilot demonstrations/evaluations. - Notable requirements: Recommendations should support universal design and ADA accessibility, multilingual information, durable and weather- and tamper-resistant pilot treatments, and coordination with station owners and relevant agencies. Physical deployment and equipment concepts require applicable approvals. - Performance period: Base period is 600 days, with work released through one or more notices to proceed. No option years or annual subscription are specified.

Description

The Southern California Regional Rail Authority seeks proposals for services to develop a systemwide Signage and Wayfinding Master Plan for Metrolink's 67 stations. The work includes assessing current signage, station access and customer journeys; creating a consistent, accessible systemwide toolkit; and developing plans and pilot demonstrations at five stations. The scope also includes stakeholder outreach, customer information and technology recommendations, implementation phasing, and planning-level cost estimates. The solicitation details specify electronic proposal submission and identify no restriction type.

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