# Southern California Regional Rail Authority PlanetBids #RFP SP674-27

Metrolink Systemwide Signage and Wayfinding Master Plan Consulting Services

**Posted:** October 29, 2026
**Respond By:** December 02, 2026
**Identifier:** RFP SP674-27
**NAICS:** 541611, 541330

SCRRA seeks a consulting team to plan consistent, accessible signage and wayfinding across the Metrolink system’s 67 stations.
- **Government buyer:** Southern California Regional Rail Authority (SCRRA), operating Metrolink; procurement office: Contracts & Procurement.
- **OEMs and named organizations:** No OEMs, product manufacturers, or commercial vendors are identified. The named public-sector organizations include SCRRA/Metrolink and Caltrans.
- **Requested services:** Develop a systemwide signage and wayfinding master plan and practical toolkit, covering customer information, station access, passenger journeys, transfers, accessibility, multilingual needs, implementation, and maintenance.
  - Assess existing conditions and gather input from riders, communities, station owners, transit operators, agencies, and other stakeholders.
  - Review applicable standards and best practices; evaluate static and digital signage, real-time information, kiosks, safety features, and possible advertising or sponsorship.
  - Prepare station plans and support demonstrations, field testing, and evaluation at five pilot stations: Van Nuys, Camarillo, Santa Ana, San Bernardino–Downtown, and Riverside–Downtown.
  - Provide planning-level cost ranges, lifecycle and implementation considerations, and a phased rollout framework; deliver draft and final plans and an accessible electronic toolkit.
- **Quantities and part numbers:** No physical product line items, part numbers, or equipment quantities are specified. The scope identifies five pilot station plans and five pilot demonstrations/evaluations.
- **Notable requirements:** Recommendations should support universal design and ADA accessibility, multilingual information, durable and weather- and tamper-resistant pilot treatments, and coordination with station owners and relevant agencies. Physical deployment and equipment concepts require applicable approvals.
- **Performance period:** Base period is 600 days, with work released through one or more notices to proceed. No option years or annual subscription are specified.

### Description

The Southern California Regional Rail Authority seeks proposals for services to develop a systemwide Signage and Wayfinding Master Plan for Metrolink's 67 stations. The work includes assessing current signage, station access and customer journeys; creating a consistent, accessible systemwide toolkit; and developing plans and pilot demonstrations at five stations. The scope also includes stakeholder outreach, customer information and technology recommendations, implementation phasing, and planning-level cost estimates. The solicitation details specify electronic proposal submission and identify no restriction type.

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