Tennessee Department of General Services #32701-26-328

Cloud POS platform and hardware for Tennessee State Parks restaurants and gift shops

Tennessee State Parks is seeking a cloud-based point-of-sale system for its lodge restaurants, gift shops, and independent restaurants. - Government buyer - State of Tennessee Department of Environment and Conservation, Tennessee State Parks, through the Central Procurement Office. - The initial solicitation summary also identifies the Tennessee Department of General Services; the attached requirements identify Environment and Conservation as the buyer. - What is requested - A unified cloud-based food, beverage, and retail POS platform for six lodge restaurants, seven lodge gift shops, and two independent restaurants. - Additional installations are required at Henry Horton and Natchez Trace lodge restaurants after their buildings are completed. - Commercial-grade POS hardware, including fanless touch-screen terminals, receipt and kitchen printers, cash drawers, barcode scanners, EMV-certified payment terminals, and network-enabled kitchen display systems. Installation and deployment are included. - Integrations and requirements - Integration with Maestro hospitality software, payment and gift-card processors, vendor invoice and procurement systems, accounting, payroll, e-commerce, delivery, CRM, loyalty, and statewide merchant services. - Includes inventory and menu management, mobile/handheld capability, reporting, data migration, implementation, testing, user training, documentation, and 24/7 technical and hardware support. - No specific POS manufacturer, model, part number, or equipment quantity is identified. - Named companies and products - Maestro is named as an integration; no POS OEM, reseller, or other vendor is specified. - Contract term and value - Initial term of 60 months, with up to five 12-month renewal options, for a maximum possible term of 120 months. - Maximum estimated liability for the initial 60 months is $3,400,000. Pricing is requested for monthly application and service fees, including equipment rental, renewal periods, and an hourly change-order rate.

Description

The State of Tennessee is seeking proposals for a food, beverage, and retail point-of-sale software platform. The solicitation schedule includes a response deadline of December 11, 2026, and an amendment dated October 29, 2026, updating and confirming the scheduled dates. The source provides the RFP and Amendment 1 as attachments.

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