# Tennessee Department of General Services #32701-26-328

Cloud POS platform and hardware for Tennessee State Parks restaurants and gift shops

**Posted:** October 08, 2026
**Respond By:** December 11, 2026
**Identifier:** 32701-26-328
**NAICS:** 541511, 541512, 541519, 423430, 811210

Tennessee State Parks is seeking a cloud-based point-of-sale system for its lodge restaurants, gift shops, and independent restaurants.
- **Government buyer**
  - State of Tennessee Department of Environment and Conservation, Tennessee State Parks, through the Central Procurement Office.
  - The initial solicitation summary also identifies the Tennessee Department of General Services; the attached requirements identify Environment and Conservation as the buyer.
- **What is requested**
  - A unified cloud-based food, beverage, and retail POS platform for six lodge restaurants, seven lodge gift shops, and two independent restaurants.
  - Additional installations are required at Henry Horton and Natchez Trace lodge restaurants after their buildings are completed.
  - Commercial-grade POS hardware, including fanless touch-screen terminals, receipt and kitchen printers, cash drawers, barcode scanners, EMV-certified payment terminals, and network-enabled kitchen display systems. Installation and deployment are included.
- **Integrations and requirements**
  - Integration with Maestro hospitality software, payment and gift-card processors, vendor invoice and procurement systems, accounting, payroll, e-commerce, delivery, CRM, loyalty, and statewide merchant services.
  - Includes inventory and menu management, mobile/handheld capability, reporting, data migration, implementation, testing, user training, documentation, and 24/7 technical and hardware support.
  - No specific POS manufacturer, model, part number, or equipment quantity is identified.
- **Named companies and products**
  - Maestro is named as an integration; no POS OEM, reseller, or other vendor is specified.
- **Contract term and value**
  - Initial term of 60 months, with up to five 12-month renewal options, for a maximum possible term of 120 months.
  - Maximum estimated liability for the initial 60 months is $3,400,000. Pricing is requested for monthly application and service fees, including equipment rental, renewal periods, and an hourly change-order rate.

### Description

The State of Tennessee is seeking proposals for a food, beverage, and retail point-of-sale software platform. The solicitation schedule includes a response deadline of December 11, 2026, and an amendment dated October 29, 2026, updating and confirming the scheduled dates. The source provides the RFP and Amendment 1 as attachments.

[View original listing](https://www.tn.gov/generalservices/procurement/central-procurement-office--cpo-/supplier-information/invitations-to-bid--itb-.html)