Tucson Opengov #270200

City of Tucson RFI for a Potential Transit Account and Passenger System

The City of Tucson is seeking market input on a potential rider-account platform for its Sun Tran, Sun Link Streetcar, and Sun Shuttle transit services. - Government buyer: City of Tucson, Transportation & Mobility department; Tucson, Pima County, Arizona. - Opportunity: Request for Information (RFI) for a potential Transit Account and Passenger System (TAPS). This is market research, not a binding request for proposals or a commitment to purchase. - OEMs and vendors: No OEMs, software vendors, or resellers are named in the notice. Sun Tran, Sun Link Streetcar, and Sun Shuttle are the transit services the system may support. - Potential platform: Rider registration and account management, identity and eligibility workflows, mobile and physical credentials, utilization tracking, customer-service and administrative tools, reporting and analytics, and secure system interfaces. - Potential technology and integrations: Cloud-hosted software, QR or other account credentials, contactless cards, readers or validators, and connections to mobile applications, CAD/AVL, GTFS, APC, business intelligence, payment processors, and possible future account-based fare collection. - Products and quantities: No specific products, part numbers, or purchase quantities are stated. Potential platform and credential/field hardware requirements remain to be determined. - Services sought: Market input on planning, design, configuration, implementation, integration, hosting, operations, maintenance, support, cybersecurity, privacy, accessibility, and lifecycle needs. - Notable requirements: The City is seeking recommendations on architecture, scope, delivery, risks, implementation schedules, cost drivers, and lessons learned, including non-binding order-of-magnitude cost information. No implementation schedule or procurement commitment is stated.

Description

The City of Tucson is issuing this Request for Information to gather market information about planning, designing, configuring, implementing, integrating, hosting, operating, and supporting a Transit Account and Passenger System (TAPS). The potential platform would support rider registration, customer account management, credentials, utilization tracking, reporting, cybersecurity, system integration, and future account-based fare collection for Sun Tran, Sun Link Streetcar, and Sun Shuttle. Responses are voluntary and non-binding; the agency will use them to inform project planning, requirements, acquisition strategy, budgeting, and risk management. This RFI is not a solicitation for a contract award, and the agency is not seeking firm pricing or binding proposals.

View original listing