# Tucson Opengov #270200

City of Tucson RFI for a Potential Transit Account and Passenger System

**Posted:** October 28, 2026
**Respond By:** November 30, 2026
**Identifier:** 270200
**NAICS:** 541511, 541512, 541519, 541513, 541690

The City of Tucson is seeking market input on a potential rider-account platform for its Sun Tran, Sun Link Streetcar, and Sun Shuttle transit services.
- **Government buyer:** City of Tucson, Transportation & Mobility department; Tucson, Pima County, Arizona.
- **Opportunity:** Request for Information (RFI) for a potential Transit Account and Passenger System (TAPS). This is market research, not a binding request for proposals or a commitment to purchase.
- **OEMs and vendors:** No OEMs, software vendors, or resellers are named in the notice. Sun Tran, Sun Link Streetcar, and Sun Shuttle are the transit services the system may support.
- **Potential platform:** Rider registration and account management, identity and eligibility workflows, mobile and physical credentials, utilization tracking, customer-service and administrative tools, reporting and analytics, and secure system interfaces.
- **Potential technology and integrations:** Cloud-hosted software, QR or other account credentials, contactless cards, readers or validators, and connections to mobile applications, CAD/AVL, GTFS, APC, business intelligence, payment processors, and possible future account-based fare collection.
- **Products and quantities:** No specific products, part numbers, or purchase quantities are stated. Potential platform and credential/field hardware requirements remain to be determined.
- **Services sought:** Market input on planning, design, configuration, implementation, integration, hosting, operations, maintenance, support, cybersecurity, privacy, accessibility, and lifecycle needs.
- **Notable requirements:** The City is seeking recommendations on architecture, scope, delivery, risks, implementation schedules, cost drivers, and lessons learned, including non-binding order-of-magnitude cost information. No implementation schedule or procurement commitment is stated.

### Description

The City of Tucson is issuing this Request for Information to gather market information about planning, designing, configuring, implementing, integrating, hosting, operating, and supporting a Transit Account and Passenger System (TAPS). The potential platform would support rider registration, customer account management, credentials, utilization tracking, reporting, cybersecurity, system integration, and future account-based fare collection for Sun Tran, Sun Link Streetcar, and Sun Shuttle. Responses are voluntary and non-binding; the agency will use them to inform project planning, requirements, acquisition strategy, budgeting, and risk management. This RFI is not a solicitation for a contract award, and the agency is not seeking firm pricing or binding proposals.

[View original listing](https://procurement.opengov.com/portal/tucson-az/projects/319731)