Norwich Bonfire #27-28

NPU replacement ERP, utility billing, customer portal, and MDM solutions

Norwich Public Utilities is seeking a replacement for its core business and customer systems. - Government buyer: Norwich Public Utilities (NPU), City of Norwich, Connecticut. - Current platforms and named vendors: Microsoft GP on-premise ERP and Cogsdale CIS utility billing; both platforms are nearing end of life. - Requested solutions: Replacement ERP and utility billing systems, plus a customer portal and meter data management (MDM) solution. No product models, part numbers, or quantities are specified. - Services: Replace and implement the systems and solutions listed above. - Notable requirement and target: The replacements are targeted for completion by the third quarter of 2028.

Description

NPU is seeking options to replace its on-premise Microsoft GP enterprise resource planning (ERP) platform and Cogsdale CIS utility billing platform, both of which are reaching end of life. The project also includes implementing a customer portal and a meter data management (MDM) solution. The target for completing the replacements is the third quarter of 2028.

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