# Norwich Bonfire #27-28

NPU replacement ERP, utility billing, customer portal, and MDM solutions

**Posted:** October 26, 2026
**Respond By:** December 11, 2026
**Identifier:** 27-28
**NAICS:** 541511, 541512

Norwich Public Utilities is seeking a replacement for its core business and customer systems.
- **Government buyer:** Norwich Public Utilities (NPU), City of Norwich, Connecticut.
- **Current platforms and named vendors:** **Microsoft** GP on-premise ERP and **Cogsdale** CIS utility billing; both platforms are nearing end of life.
- **Requested solutions:** Replacement ERP and utility billing systems, plus a customer portal and meter data management (MDM) solution. No product models, part numbers, or quantities are specified.
- **Services:** Replace and implement the systems and solutions listed above.
- **Notable requirement and target:** The replacements are targeted for completion by the third quarter of 2028.

### Description

NPU is seeking options to replace its on-premise Microsoft GP enterprise resource planning (ERP) platform and Cogsdale CIS utility billing platform, both of which are reaching end of life. The project also includes implementing a customer portal and a meter data management (MDM) solution. The target for completing the replacements is the third quarter of 2028.

[View original listing](https://norwichct.bonfirehub.com/opportunities/260048)