Texas DIR/ESBD #HHS0017150

Managed HR, payroll, time, labor, and leave services for Texas state agencies

Texas Health and Human Services Commission is seeking a contractor to operate and support HR, payroll, time, labor, and leave services for about 50,000 state employees. - Government buyer: Texas Health and Human Services Commission (HHSC), for HHSC, the Department of State Health Services (DSHS), the Department of Family and Protective Services (DFPS), and participating agency Cancer Prevention and Research Institute of Texas (CPRIT). Procurement and Contracting Services (PCS) administers the procurement; HHSC will administer the contract. - Scope: Managed HR, payroll, time, labor, leave, financial, and shared services, including business-process operations, employee and manager support, service-center operations, reporting, records management, training, system administration, integrations, and transition and turnover. - Systems and named companies: The contractor will support the existing CAPPS HCM environment, including PeopleSoft 9.2, and the SAP SuccessFactors recruiting and hiring system; the procurement is not for replacement of the enterprise HR/payroll system. SAP SE is identified through SAP SuccessFactors and the requirement to maintain SAP Partner certification for recruitment and hiring. Oracle Corporation is associated with PeopleSoft. A possible future move from SAP SuccessFactors to SmartRecruiter is anticipated, but not required as an immediate replacement. - Service-center requirements: Provide Tier 1 and Tier 2 support, case and knowledge management, call tracking, and IVR. Staff the service center from 7 a.m. to 7 p.m. Central Time on weekdays, with English and Spanish capability; monitor the accuracy of 300 calls per month. - Training and performance: Provide at least 150 off-the-shelf web-based courses and support approximately one million training completions annually. Applicable systems must meet a 99.9% availability requirement and accessibility standards. - Security and continuity: Meet applicable Texas and federal security and privacy requirements, including HIPAA and FISMA as applicable; provide security plans and incident reporting, maintain disaster-recovery and business-continuity plans, and conduct annual disaster-recovery exercises. - Contract value and term: The notice estimates a value of $110 million. The planned contract term is eight years, with a possible additional option period.

Description

The Texas Health and Human Services Commission seeks a contractor to provide managed human resources, payroll, time, labor, and leave services for approximately 50,000 state employees. The work includes operating HR and payroll business processes, employee support services, call center operations, reporting, records management, training support, and related administrative functions. Services are sought on behalf of HHSC, the Department of State Health Services, and the Department of Family and Protective Services. The source lists an estimated value of $110,000,000 and a response deadline of November 30, 2026, at 10:30 AM.

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