# Texas DIR/ESBD #HHS0017150

Texas HHSC managed HR, payroll, time, labor, and leave services for approximately 50,000 employees

**Posted:** October 21, 2026
**Respond By:** November 30, 2026
**Identifier:** HHS0017150
**NAICS:** 541612, 561330, 561320

Texas HHSC is seeking a contractor to operate and support HR, payroll, time, labor, and leave services for roughly 50,000 state employees.
- **Government buyer:** Texas Health and Human Services Commission (HHSC), with services supporting HHSC, the Department of State Health Services (DSHS), and the Department of Family and Protective Services (DFPS); Cancer Prevention and Research Institute of Texas (CPRIT) is also referenced as a participating or supported agency. Procurement and Contracting Services administers the procurement, and HHSC will administer the resulting contract.
- **Scope:** Managed HR, payroll, time, labor, leave, financial, and shared services, including business-process operations, employee support, service-center and help-desk operations, system administration and integrations, reporting, records management, training, transition, and turnover.
- **Systems and OEMs:** The contractor will support the existing CAPPS HCM/PeopleSoft 9.2 environment rather than replace the enterprise HR/payroll system. The solicitation also names SAP SuccessFactors for recruiting and hiring, with a possible future transition to SmartRecruiter. **SAP certification is required** for recruitment and hiring services and must be maintained throughout the contract.
- **Scale and service requirements:** Support approximately 50,000 employees; operate the employee service center from 7 a.m. to 7 p.m. Central Time on weekdays, with bilingual English/Spanish capability; monitor 300 calls per month for accuracy; provide at least 150 web-based courses; and support approximately one million training completions annually.
- **Notable requirements:** Security and privacy controls, security incident reporting, support for HHSC’s Authority to Operate process, disaster recovery and business continuity planning with annual exercises, accessibility conformance, and applicable system availability requirements including 99.9% availability.
- **Contract and value:** Planned eight-year term, with a possible additional option period; estimated contract value is $110 million. No purchased equipment or standalone software quantities, part numbers, or product line items are identified.

### Description

The Texas Health and Human Services Commission seeks a qualified contractor to provide managed Human Resources, Payroll, Time, Labor, and Leave services for approximately 50,000 State employees. The scope includes operating HR and payroll business processes, employee support services, call center operations, reporting, records management, training support, and related administrative functions. The services are for HHSC, the Department of State Health Services, and the Department of Family and Protective Services. The solicitation lists an estimated value of $110,000,000.

[View original listing](https://www.txsmartbuy.gov/esbd/HHS0017150)