SAM #N31975FIOACMFY27

Cloud FOIA Case Management System and Support Services for the Department of the Navy

The Department of the Navy is seeking a secure, enterprise-wide cloud FOIA case management platform and the services needed to implement and operate it. - Government buyer - Department of the Navy, Office of the Chief Information Officer (DON CIO) - NAVSUP Fleet Logistics Center Norfolk - Requirement - Provide a commercial cloud-based SaaS Freedom of Information Act (FOIA) and Privacy Act case management system, plus hosting, implementation, operations, maintenance, help desk, program management, and technical support. - Replace the Navy’s legacy FOIA processing platform with a secure, intuitive solution that meets or exceeds its efficiency, processing speed, and service levels. - System capabilities and requirements - Support public and DON users, enterprise case workflows, appeals, consultations, correspondence, redaction, records storage and search, and reporting. - Integrate with FOIA.gov, Login.gov, Pay.gov, LDAP, and DON identity systems. - Migrate approximately 500 GB of legacy FOIAonline data, with 99.9% migration integrity acceptable to the DON. - Maintain system availability with downtime no greater than 1% of the time; meet applicable accessibility, records-management, and cybersecurity requirements. - Achieve DoW Impact Level 2 and transition to Impact Level 4 or higher. - Provide weekday help desk coverage from 7:00 a.m. to 5:30 p.m. Eastern Time, excluding federal holidays, with timely resolution of issues within three business days. Include user and administrator training, a training environment, manuals, and on-demand videos. - OEMs and vendors - No OEM, product model, or vendor is identified in the supplied notice or attachment summaries. - Contract structure - Anticipated structure is one base period and four 12-month option periods. The draft performance work statement describes an initial implementation, website build, and training period followed by four annual operations and maintenance periods.

Description

This requirement is to provide all necessary contact center personnel, program management, technical support, and associated services required to host, operate, and maintain an enterprise-wide, cloud-based Freedom of Information Act (FOIA) Case Management System (the "Solution"). The Solution shall serve as the modern, long-term successor to the Department of the Navy's (DON) legacy FOIA processing platform. The Contractor must deliver a modern, secure, and intuitive capability that meets or exceeds the baseline efficiency, processing speed, and service levels of the legacy system. The primary objective is to transition the DON to a state-of-the-art, financially sustainable, and self-managed processing ecosystem. This Solution must fully enable the DON to execute its statutory obligations with the highest levels of timeliness, maximum disclosure, accountability, transparency, and inter-agency cooperation.

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