# SAM #N31975FIOACMFY27

Cloud FOIA Case Management System and Support Services for the Department of the Navy

**Buyer:** NAVSUP FLC Norfolk
**Posted:** October 26, 2026
**Respond By:** November 05, 2026
**Identifier:** N31975FIOACMFY27
**NAICS:** 513210, 541511, 541512, 541519

The Department of the Navy is seeking a secure, enterprise-wide cloud FOIA case management platform and the services needed to implement and operate it.
- **Government buyer**
  - Department of the Navy, Office of the Chief Information Officer (DON CIO)
  - NAVSUP Fleet Logistics Center Norfolk
- **Requirement**
  - Provide a commercial cloud-based SaaS Freedom of Information Act (FOIA) and Privacy Act case management system, plus hosting, implementation, operations, maintenance, help desk, program management, and technical support.
  - Replace the Navy’s legacy FOIA processing platform with a secure, intuitive solution that meets or exceeds its efficiency, processing speed, and service levels.
- **System capabilities and requirements**
  - Support public and DON users, enterprise case workflows, appeals, consultations, correspondence, redaction, records storage and search, and reporting.
  - Integrate with FOIA.gov, Login.gov, Pay.gov, LDAP, and DON identity systems.
  - Migrate approximately 500 GB of legacy FOIAonline data, with 99.9% migration integrity acceptable to the DON.
  - Maintain system availability with downtime no greater than 1% of the time; meet applicable accessibility, records-management, and cybersecurity requirements.
  - Achieve DoW Impact Level 2 and transition to Impact Level 4 or higher.
  - Provide weekday help desk coverage from 7:00 a.m. to 5:30 p.m. Eastern Time, excluding federal holidays, with timely resolution of issues within three business days. Include user and administrator training, a training environment, manuals, and on-demand videos.
- **OEMs and vendors**
  - No OEM, product model, or vendor is identified in the supplied notice or attachment summaries.
- **Contract structure**
  - Anticipated structure is one base period and four 12-month option periods. The draft performance work statement describes an initial implementation, website build, and training period followed by four annual operations and maintenance periods.

### Description

<p>This requirement is to provide all necessary contact center personnel, program management, technical support, and associated services required to host, operate, and maintain an enterprise-wide, cloud-based Freedom of Information Act (FOIA) Case Management System (the &quot;Solution&quot;). The Solution shall serve as the modern, long-term successor to the Department of the Navy&#39;s (DON) legacy FOIA processing platform. The Contractor must deliver a modern, secure, and intuitive capability that meets or exceeds the baseline efficiency, processing speed, and service levels of the legacy system. The primary objective is to transition the DON to a state-of-the-art, financially sustainable, and self-managed processing ecosystem. This Solution must fully enable the DON to execute its statutory obligations with the highest levels of timeliness, maximum disclosure, accountability, transparency, and inter-agency cooperation.</p>

[View original listing](https://sam.gov/opp/0449387aca1647a2b0cb5b1d7556a520/view)