Virginia's eProcurement Marketplace #RFP 128791

Operation of a 24/7/365 Region One Crisis Call Center

Region Ten Community Service Board seeks an operator for a round-the-clock crisis call center serving Virginia’s Region One communities. - Government buyer: Region Ten Community Service Board (CSB), a local Virginia community service board; no specific sub-agency or office is identified. - Requested service: Operate one crisis call center 24 hours a day, 365 days a year, supporting people by telephone, text, and web chat. - Provide crisis intervention, assessment, de-escalation, referrals, and coordination with regional crisis services. - Quantity: 1 call center operation; no part number applies. - OEMs and vendors: No OEMs, service providers, or other vendors are named in the available notice. - Service area: Albemarle, Fluvanna, Greene, Louisa, and Nelson counties in Virginia. - Notable requirements: Continuous availability across three communication channels and coordination with regional crisis resources. - Contract value and performance period: Not stated in the available information.

Description

Region Ten Community Services Board is soliciting proposals to operate a 24/7/365 Region One Crisis Call Center. Services include telephone, text, and web-chat crisis support, crisis intervention, assessment, de-escalation, referral, and coordination with regional crisis services. The source gives conflicting proposal deadlines: October 16, 2026, at 2:00 PM ET in the description and October 30, 2026, at 2:00 PM in the solicitation details. The solicitation is listed as Round 2 and includes two amendments and the RFP document.

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