# Virginia's eProcurement Marketplace #RFP 128791

Operation of a 24/7/365 Region One Crisis Call Center

**Posted:** October 23, 2026
**Respond By:** October 30, 2026
**Identifier:** RFP 128791
**NAICS:** 561422

Region Ten Community Service Board seeks an operator for a round-the-clock crisis call center serving Virginia’s Region One communities.
- **Government buyer:** Region Ten Community Service Board (CSB), a local Virginia community service board; no specific sub-agency or office is identified.
- **Requested service:** Operate one crisis call center 24 hours a day, 365 days a year, supporting people by telephone, text, and web chat.
  - Provide crisis intervention, assessment, de-escalation, referrals, and coordination with regional crisis services.
  - **Quantity:** 1 call center operation; no part number applies.
- **OEMs and vendors:** No OEMs, service providers, or other vendors are named in the available notice.
- **Service area:** Albemarle, Fluvanna, Greene, Louisa, and Nelson counties in Virginia.
- **Notable requirements:** Continuous availability across three communication channels and coordination with regional crisis resources.
- **Contract value and performance period:** Not stated in the available information.

### Description

Region Ten Community Services Board is soliciting proposals to operate a 24/7/365 Region One Crisis Call Center. Services include telephone, text, and web-chat crisis support, crisis intervention, assessment, de-escalation, referral, and coordination with regional crisis services. The source gives conflicting proposal deadlines: October 16, 2026, at 2:00 PM ET in the description and October 30, 2026, at 2:00 PM in the solicitation details. The solicitation is listed as Round 2 and includes two amendments and the RFP document.

[View original listing](https://mvendor.cgieva.com/Vendor/public/IVDetailsPrint.jsp?rfp_id_lot=128791&rfp_id_round=2)