Waukesha County Bonfire #2026035

Turnkey NG911 Call-Handling System Replacement for Waukesha Communications Center

Waukesha Communications Center is seeking a turnkey replacement for its existing NG911 call-handling system. - Government buyer: Waukesha Communications Center (WCC), under Waukesha County Purchasing, Waukesha County, Wisconsin. - Requested solution: Replace and enhance the existing call-handling platform with an IP-based system that supports NG9-1-1 and is fully i3-capable. - The turnkey solution must include all required hardware, software, and implementation services. - No quantities, part numbers, or specific proposed product model are provided. - OEM named: Motorola — its CallWorks system is identified as the incumbent platform, not as a selected or proposed solution. - Notable requirements: Vendors must have at least five years of relevant 911 call-handling experience, be authorized to provision or resell their offered solution, and provide at least two references that are live in Wisconsin, preferably in an ESInet environment.

Description

Waukesha Communications Center (WCC) seeks proposals to replace and enhance its existing Motorola CallWorks NG911 call handling system with a fully i3-capable, IP-based NG9-1-1-compatible platform. The selected vendor will provide a turnkey solution, including all hardware, software, and services needed for implementation. The system should meet current needs and those anticipated over the next several years. Required submissions include a bid table, questionnaire, security assessment, staff-hours information, an inventory of items, and a completed signature page.

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