# Waukesha County Bonfire #2026035

Turnkey NG911 Call-Handling System Replacement for Waukesha Communications Center

**Posted:** October 23, 2026
**Respond By:** November 25, 2026
**Identifier:** 2026035
**NAICS:** 541512, 541519, 334290, 423690

Waukesha Communications Center is seeking a turnkey replacement for its existing NG911 call-handling system.
- **Government buyer:** Waukesha Communications Center (WCC), under Waukesha County Purchasing, Waukesha County, Wisconsin.
- **Requested solution:** Replace and enhance the existing call-handling platform with an IP-based system that supports NG9-1-1 and is fully i3-capable.
  - The turnkey solution must include all required hardware, software, and implementation services.
  - No quantities, part numbers, or specific proposed product model are provided.
- **OEM named:** **Motorola** — its CallWorks system is identified as the incumbent platform, not as a selected or proposed solution.
- **Notable requirements:** Vendors must have at least five years of relevant 911 call-handling experience, be authorized to provision or resell their offered solution, and provide at least two references that are live in Wisconsin, preferably in an ESInet environment.

### Description

Waukesha Communications Center (WCC) seeks proposals to replace and enhance its existing Motorola CallWorks NG911 call handling system with a fully i3-capable, IP-based NG9-1-1-compatible platform. The selected vendor will provide a turnkey solution, including all hardware, software, and services needed for implementation. The system should meet current needs and those anticipated over the next several years. Required submissions include a bid table, questionnaire, security assessment, staff-hours information, an inventory of items, and a completed signature page.

[View original listing](https://waukeshacounty.bonfirehub.com/opportunities/259534)