Los Angeles County Lacounty #APS-CMS-2728RFP

Los Angeles County APS case management SaaS, implementation, reporting, training, hosting, and support

Los Angeles County is seeking a hosted case management system and related services for its Adult Protective Services program. - Buyer: Los Angeles County Aging and Disabilities Department, Adult Protective Services (APS); the reporting requirements reference Los Angeles County APS. - OEMs and vendors: No software OEM, vendor, reseller, or named product is identified in the opportunity. - Product requested: An APS Case Management System delivered as SaaS, with a base capacity of 200 concurrent users and separately priced capacity tiers for 201–225, 226–250, 251–275, and 276–300 users. No part number or purchase quantity is specified. - Implementation and support: The scope includes project management, requirements validation, system design and configuration, data migration and extraction, interfaces, testing and user acceptance testing, go-live and stabilization, training, hosting, licensing, maintenance, and ongoing technical and operational support. - Reporting: Required capabilities include California APS forms SOC 242, SOC 341, SOC 342, and SOC 343, plus intake, screening, investigation, services, payment, staffing, management, NAMRS, login-history, and worker-event reports. Reports must support County-approved definitions, filters, schedules, calculations, and validation using converted County data. - Interfaces: The system must support connections to the 211/AD Call Center, emergency food vouchers, decision-making or risk assessment tools, APS web intake, electronic referrals, and other County-designated channels. - Notable requirements: Support at least 200 concurrent users with scalability to 300; secure access from iOS and Android; HIPAA and applicable privacy and security compliance; a current SOC 2 Type II report; and at least 99.5% monthly availability. - Training: Proposers must price four options for evaluation: hybrid training with 30% or 40% in person, and train-the-trainer with 30% or 40% in person. The estimated audience is approximately 150 general users/County staff and 8 IT technical/helpdesk users; the County will select one model during negotiations. - Subscription and optional work: Subscription pricing is to include licensing, hosting, infrastructure, maintenance, support, and ongoing emergency and disaster plan maintenance, testing, and updates. Additional training, customization, software, interfaces, and other County-requested work may be authorized separately. - Performance period: Pricing covers a six-year initial term with four one-year options. The planned go-live is in the initial term; exercised option-year fee increases are capped at 3% over the prior year's applicable fee. - Pricing: No contract price is provided, so a reliable value estimate cannot be made.

Description

Los Angeles County Aging & Disabilities Department is soliciting proposals for a Software as a Service (SaaS) solution to support its Adult Protective Services (APS) program. The system will support APS data collection, reporting, and service tracking. The scope includes system design, data migration, testing, implementation, training, hosting, maintenance, and ongoing technical and operational support.

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