# Los Angeles County Lacounty #APS-CMS-2728RFP

Los Angeles County APS SaaS Case Management System, Implementation, and Support

**Posted:** October 23, 2026
**Respond By:** December 16, 2026
**Identifier:** APS-CMS-2728RFP
**NAICS:** 541511, 541512, 518210, 513210, 541513, 541519

Los Angeles County is seeking a countywide SaaS case management system and related services for its Adult Protective Services program.
- **Government buyer:** Los Angeles County, Aging & Disabilities Department, Adult Protective Services (APS) program.
- **OEMs and vendors:** No software OEMs, vendors, resellers, or named commercial products are identified in the opportunity.
- **Requested system:** One hosted APS Case Management System supporting intake, screening, investigations, assessments, service planning, service coordination, documentation, supervisory oversight, reporting, compliance monitoring, and case closure. No manufacturer part number is specified.
- **Capacity:** Subscription base is 200 concurrent users, with scalability to 300. The pricing schedule includes additional capacity tiers for 201–225, 226–250, 251–275, and 276–300 users.
- **Implementation and integrations:** Work includes requirements validation, configuration and development, data migration and extraction, reporting, interfaces, system testing, user acceptance testing, go-live, stabilization, and acceptance. Interfaces include the 211/AD Call Center, emergency food vouchers, decision-making or risk assessment tools, APS web intake, electronic referrals, and other County-designated channels.
- **Reporting:** Required California CDSS forms include SOC 242, SOC 341, SOC 342, and SOC 343. Other reporting needs include intake, screening, investigation, services, payments, prior involvement, NAMRS, login history, worker events, staffing, and management reports. County-approved filters, definitions, calculations, schedules, and validation using converted County data are required.
- **Security and availability:** Secure mobile access on iOS and Android; protection of PHI and PII; HIPAA and applicable privacy/security compliance; a current SOC 2 Type II report covering Security, Availability, and Confidentiality; at least 99.5% monthly availability; and hosting in a U.S. continental data center.
- **Training:** Proposers must price four alternatives for an estimated audience of approximately 150 general users and 8 IT/helpdesk users: hybrid training with 30% or 40% in-person instruction, and train-the-trainer with 30% or 40% in-person instruction. The County will select one approach during negotiations.
- **Subscription and support:** Pricing must include licensing, hosting, infrastructure, maintenance, support, and ongoing Emergency and Disaster Plan maintenance, testing, and updates. An accepted native mobile helpdesk application must be included at no additional charge.
- **Term:** The anticipated initial term is six years, with four optional one-year terms. Initial-term subscription rates cannot increase; option-term increases are capped at 3% over the prior year’s applicable fee. Go-live is required within the schedule specified by the County.
- **Optional work:** Potential County-authorized work includes additional training, software or customization, additional interfaces, and other requested services; it is subject to County approval.

### Description

The County of Los Angeles Aging & Disabilities Department is seeking proposals for a cloud-based Software as a Service (SaaS) solution to support its Adult Protective Services program. The system will support APS data collection, reporting, tracking, intake, investigations, case management, and service coordination. The scope includes system design, data migration, testing, implementation, training, hosting, maintenance, and ongoing technical and operational support. The system is to be deployed countywide and must support at least 200 concurrent users at go-live, with scalability up to 300 concurrent users.

[View original listing](https://doingbusiness.lacounty.gov/open-solicitations/)