SAM #PANMCC26P0000043384

Army Market Research for a Fort Carson Service Order Desk Platform

The U.S. Army is researching a modernized Service Order Desk platform for Fort Carson through MICC–Fort Carson and the Directorate of Public Works. - Government buyer: U.S. Army, Mission and Installation Contracting Command (MICC)–Fort Carson, Colorado, in coordination with the Fort Carson Directorate of Public Works (DPW). - Procurement status: Market research for a potential platform; this is not an award or a solicitation. - Requested service: Design, integrate, test, deploy, and support an independent, commercial Service Order Desk platform. No quantities, part numbers, OEMs, or vendors are identified. - Desired capabilities: - Automate workflows connecting the Service Order Desk with the Army Maintenance Application (ArMA), General Fund enterprise Business System (GFEBS), and DPW Work Management. - Provide auditable financial reconciliation and tracking, including E4H9 barracks expenditure crediting toward DPW Sustainment, Restoration, and Modernization (SRM) requirements. - Track tickets through multiple states and notify customers and alternate points of contact when work is completed; support bulk case reassignment, reporting, and a responsive user interface. - Operate in a Department of War Impact Level 5 (DOW IL5) cloud environment, with role-based access control, CAC/SSO integration, and protections for controlled unclassified information (CUI) and personally identifiable information (PII). - Respondents are asked to provide a technical and phased implementation approach and a rough order-of-magnitude (ROM) cost.

Description

THIS IS A REQUEST FOR INFORMATION (RFI)/ SOURCES SOUGHT FOR SOLUTION BASED CAPABILITY STATEMENTS ONLY. THERE IS NO SOLICITATION AT THIS TIME.

The Mission and Installation Contracting Command (MICC) - Fort Carson, CO, in coordination with the Directorate of Public Works (DPW), is seeking Solution based capability statement for an Other Transaction Authority  (OTA) for Market Research purposes.  The requirement is to design, integrate, test, deploy, and support a modernized, commercial Service Order Desk Platform. The core objective is to decouple the Service Order Desk from the legacy Base Operations contract, transitioning it into an independent, highly automated, data-transparent, and user-centric platform. Successful solutions must deliver 100% auditable real-time tracking of funds by facility type, establish direct digital pathways with the Army Maintenance Application (ArMA) without manual data re-entry, and prevent premature ticket closures via multi-state tracking and parallel POC notifications..

Security compliance requires deployment in a secure Department of War (DOW) Impact Level 5 (IL5) cloud environment featuring Role-Based Access Control and CAC/SSO integration .

Submissions must be Solution Based Capability Statement not exceeding 10 pages and must be submitted by Monday, November 23, 2026, at 10:00 AM MT to Jessica Smith (Jessica.l.smith499.civ@army.mil), Frank Camacho (frank.m.camacho.civ@army.mil), and MAJ Ryan Lee (jong.d.lee2.mil@army.mil)

View original listing