# SAM #PANMCC26P0000043384

Army Market Research for a Fort Carson Service Order Desk Platform

**Buyer:** MICC Fort Carson
**Posted:** October 23, 2026
**Respond By:** November 23, 2026
**Identifier:** PANMCC26P0000043384
**NAICS:** 541512, 541511

The U.S. Army is researching a modernized Service Order Desk platform for Fort Carson through MICC–Fort Carson and the Directorate of Public Works.
- Government buyer: U.S. Army, Mission and Installation Contracting Command (MICC)–Fort Carson, Colorado, in coordination with the Fort Carson Directorate of Public Works (DPW).
- Procurement status: Market research for a potential platform; this is not an award or a solicitation.
- Requested service: Design, integrate, test, deploy, and support an independent, commercial Service Order Desk platform. No quantities, part numbers, OEMs, or vendors are identified.
- Desired capabilities:
  - Automate workflows connecting the Service Order Desk with the Army Maintenance Application (ArMA), General Fund enterprise Business System (GFEBS), and DPW Work Management.
  - Provide auditable financial reconciliation and tracking, including E4H9 barracks expenditure crediting toward DPW Sustainment, Restoration, and Modernization (SRM) requirements.
  - Track tickets through multiple states and notify customers and alternate points of contact when work is completed; support bulk case reassignment, reporting, and a responsive user interface.
  - Operate in a Department of War Impact Level 5 (DOW IL5) cloud environment, with role-based access control, CAC/SSO integration, and protections for controlled unclassified information (CUI) and personally identifiable information (PII).
- Respondents are asked to provide a technical and phased implementation approach and a rough order-of-magnitude (ROM) cost.

### Description

<p><strong>THIS IS A REQUEST FOR INFORMATION (RFI)/ SOURCES SOUGHT FOR SOLUTION BASED CAPABILITY STATEMENTS ONLY. THERE IS NO SOLICITATION AT THIS TIME.</strong></p>

<p>The Mission and Installation Contracting Command (MICC) - Fort Carson, CO, in coordination with the Directorate of Public Works (DPW), is seeking&nbsp;Solution based capability statement for an Other Transaction Authority&nbsp; (OTA) for Market Research purposes.&nbsp; The requirement is to design, integrate, test, deploy, and support a modernized, commercial Service Order Desk Platform. The core objective is to decouple the Service Order Desk from the legacy Base Operations contract, transitioning it into an independent, highly automated, data-transparent, and user-centric platform. Successful solutions must deliver 100% auditable real-time tracking of funds by facility type, establish direct digital pathways with the Army Maintenance Application (ArMA) without manual data re-entry, and prevent premature ticket closures via multi-state tracking and parallel POC notifications..</p>

<p>Security compliance requires deployment in a secure Department of War (DOW) Impact Level 5 (IL5) cloud environment featuring Role-Based Access Control and CAC/SSO integration .</p>

<p>Submissions must be Solution Based Capability Statement not exceeding 10 pages and must be submitted by Monday, November 23, 2026, at 10:00 AM MT to Jessica Smith (Jessica.l.smith499.civ@army.mil), Frank Camacho (frank.m.camacho.civ@army.mil), and MAJ Ryan Lee (jong.d.lee2.mil@army.mil)</p>

[View original listing](https://sam.gov/opp/809e6cab022c4fe6a9c2f6b3caf529ee/view)