Opportunity
Quebec SEAO #AO 21526
ITIL and ITSM Professional Services for ServiceNow
Posted
October 21, 2026
Respond By
November 24, 2026
Identifier
AO 21526
NAICS
541512
The Ville de Sherbrooke is seeking specialized professional services to support its ServiceNow enterprise service management platform. - Government buyer: Ville de Sherbrooke; no sub-agency or office is specified. - OEM/platform: ServiceNow is the named enterprise service management platform. No other vendors are identified. - Services requested: An on-demand bank of professional-services hours from specialists in ITIL and ITSM practices, including integrating those practices into ServiceNow. - Quantity and part numbers: No number of service hours or part numbers are specified. - Notable requirement: Resources must have specialized ITIL and ITSM expertise relevant to the ServiceNow platform.
Description
The City of Sherbrooke is seeking bids for an on-demand bank of hours of professional services from resources with expertise in ITIL and ITSM practices and their integration into the ServiceNow enterprise service management platform. Bidders must submit a service offer and present pricing separately using two envelopes. Evaluation is conducted in two stages, and only submissions receiving at least 70/100 in the qualitative evaluation proceed to price evaluation. The contract duration is 36 months, excluding options.