# Quebec SEAO #AO 21526

ITIL and ITSM Professional Services for ServiceNow

**Posted:** October 21, 2026
**Respond By:** November 24, 2026
**Identifier:** AO 21526
**NAICS:** 541512

The Ville de Sherbrooke is seeking specialized professional services to support its ServiceNow enterprise service management platform.
- **Government buyer:** Ville de Sherbrooke; no sub-agency or office is specified.
- **OEM/platform:** **ServiceNow** is the named enterprise service management platform. No other vendors are identified.
- **Services requested:** An on-demand bank of professional-services hours from specialists in ITIL and ITSM practices, including integrating those practices into ServiceNow.
- **Quantity and part numbers:** No number of service hours or part numbers are specified.
- **Notable requirement:** Resources must have specialized ITIL and ITSM expertise relevant to the ServiceNow platform.

### Description

The City of Sherbrooke is seeking bids for an on-demand bank of hours of professional services from resources with expertise in ITIL and ITSM practices and their integration into the ServiceNow enterprise service management platform. Bidders must submit a service offer and present pricing separately using two envelopes. Evaluation is conducted in two stages, and only submissions receiving at least 70/100 in the qualitative evaluation proceed to price evaluation. The contract duration is 36 months, excluding options.

[View original listing](https://seao.gouv.qc.ca/avis-resultat-recherche/consulter?ItemId=6ec27b1d-cf08-40c9-8142-50065b179d81)