SAM #832674525

Sources sought for USAWHC Western Command and Control System IT service management support

DISA is conducting market research on comprehensive IT service management support for USAWHC’s Western Command and Control System (WCCS). - Government buyer: Defense Information Systems Agency (DISA), supporting Headquarters United States Army Western Hemisphere Command (USAWHC), G-6. - Requirement: Integrated IT service management across command-and-control, unified communications, audio/visual, and enterprise IT capabilities at headquarters and remote or deployable locations. - Program management; service desk and information management operations; data center and network operations; IT asset accountability and logistics; and knowledge management. - Cybersecurity support, including Risk Management Framework (RMF) and Authority to Operate (ATO) sustainment, vulnerability management, incident response, and communications security (COMSEC) accountability. - Notable requirements: SECRET-cleared personnel, with possible TOP SECRET positions; surge capacity and 24/7 coverage; COMSEC qualifications; and Spanish or Portuguese fluency for certain public-facing content. - OEMs, products, and quantities: No commercial OEMs or vendors, product part numbers, or quantities are identified. This is a sources-sought market research notice, not an award or product solicitation.

Description

This is a SOURCES SOUGHT NOTICE to determine the availability and technical capability of small businesses and large businesses (including the following subsets: Small Disadvantaged Businesses, certified 8(a), Service-Disabled Veteran-Owned Small Businesses, HUBZone Small Businesses and Woman-Owned Small Businesses) to provide the required products and/or services.

USAWHC G-6 seeks information from potential sources for comprehensive Information Technology Service Management (ITSM) support for the WCCS.  Established as the Army’s theater-level headquarters supporting both U.S. Northern Command and U.S. Southern Command, USAWHC unifies former United States Army North and United States Army South capabilities into a single four-star command executing homeland defense, defense support to civil authorities, and theater security cooperation across North America, Latin America, and the Caribbean.  In support of this newly formed Theater Army for the Americas, HQ USAWHC G-6 requires comprehensive ITSM solutions to deliver and sustain critical command and control (C2), Unified Communications (UC), Audio/Visual (AV), and enterprise information technology (IT) capabilities.  Scope of support spans HQ USAWHC (Fort Liberty/Camp Mackall), Joint Base San Antonio, and associated remote/Deployable Communications Element (DCE) locations, encompassing program management, service desk/information management operations (IMO), data center and network operations, asset accountability, knowledge management, and full-spectrum cybersecurity—including Risk Management Framework (RMF)/Authority to Operate sustainment, vulnerability management, incident response, and communications security operations (COMSEC) accountability.

View original listing