SAM #7571MN27R00005

HHS nationwide electronic security systems operations and lifecycle support

HHS is seeking nationwide lifecycle support for electronic security systems across its facilities. - Government buyer: U.S. Department of Health and Human Services (HHS), Program Support Center (PSC), Real Estate, Logistics, and Operations (RLO), Physical Security, Emergency Management, and Safety (PSEMS). - OEMs and platforms: Lenel (OnGuard), HID (SAFE), and Milestone (XProtect). These are existing systems to be supported; no specific product purchases, part numbers, or quantities are listed. - Services requested: Engineering, design, installation, integration, commissioning, preventive and corrective maintenance, inspections, testing, repairs, modernization, end-of-life replacement, system administration, configuration management, and software and license support. - Systems covered: Physical access control, video surveillance and management, intrusion detection, duress alarms, intercoms, turnstiles, gate arms, elevator-control interfaces, and related network infrastructure. - Operational requirements: Nationwide service coverage, 24-hour emergency response, a service desk and dispatch capability, qualified personnel, spare-parts inventory management, cybersecurity and supply-chain risk support, and FedRAMP-aligned support for cloud components when proposed. - Scale and term: Approximately 35 active facilities initially, with potential coverage of about 699 facilities across 10 regions. The anticipated period is a 12-month base period with four one-year options.

Description

The Contractor shall provide comprehensive, enterprise-wide lifecycle support for Electronic Security Systems (ESS) at Department of Health and Human Services (HHS) facilities nationwide. This includes the engineering, design, installation, integration, and commissioning of new systems; preventive and corrective maintenance; inspection, testing, and repair; system modernization and upgrades; system administration and configuration management; software and license support; and 24-hour emergency response.

Covered systems include Physical Access Control Systems (PACS), Video Surveillance/Video Management Systems (VSS/VMS), Intrusion Detection Systems (IDS), duress alarms, intercoms, turnstiles, gate arms, elevator-control interfaces, and the associated network infrastructure supporting these systems — primarily built on the Lenel OnGuard and Milestone XProtect platforms.

Services span routine, recurring operations and maintenance (priced firm-fixed-price) as well as supplemental, non-routine work such as installations, major component replacement, and modernization projects (priced firm-fixed-price or, when properly justified, time-and-materials). The Contractor is also responsible for staffing key personnel (Program Manager, Project Manager, System Administrator, System Engineer, Lead Technician, and supporting technicians), maintaining a nationwide dispatch/service desk, managing spare parts inventory, supporting cybersecurity and FedRAMP/FISMA compliance for any cloud-based components, and ensuring all work complies with federal physical security, IT security, and records-management requirements — all in support of approximately 35 active facilities at award, with the capacity to scale to roughly 699 facilities nationwide through funded task orders over a 12-month base period plus four option years.

The place of performance is nationwide, across Department of Health and Human Services (HHS)-owned, leased, or operated facilities. Specifically:

At award: Approximately 35 active facilities, including major National Capital Region (NCR) locations and facilities within all 10 HHS Regions/Hubs.

Potential ordering universe: Approximately 699 HHS facilities nationwide, which the contract may expand to through funded task orders (identification in this universe doesn't create an obligation — only facilities in the awarded schedule or a funded task order are actual performance locations

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